Customer experience - The new differentiator

June 21st, 2017 by Veronique Filip

With headlines dominated by downgrades and a challenging economic climate, differentiating your business from the competition is more important than ever.

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Deloitte Digital launches new digital banking offering

May 25th, 2017 by Deloitte Digital SA

Deloitte has revealed the launch of Digital Bank, a new service offering for banks to accelerate their digital transformation. Based on the Salesforce Intelligent Customer Success Platform and utilising the Salesforce Financial Services Cloud, Digital Bank, according to the firm, helps banks create exceptional experiences by providing tailored banking capabilities with accelerated implementation and realisation of value.

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Surviving the digital disruption is about choice

October 21st, 2016 by Valter Adao

 The conflicts between metered-taxi and Uber drivers might appear to have nothing to do with you or your business. After all, you are an executive at a company that has sizeable market share. The barriers to entry into your industry are also quite high. To you, the so-called ‘Uber wars’ might be at worst an inconvenience, if you are regular user of Uber’s driver-on-demand service.

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How to develop a socially just and inclusive economy in Africa

September 6th, 2016 by Deloitte Digital SA

In 2013, Roger Martin was placed third on the Thinkers50 list, a biannual ranking of the most influential global business thinkers. Recently in his books Getting Beyond Better, he looks at social entrepreneurship and what drives transformation in society.

 

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Talk is cheap: Chatbots are the next customer engagement platform.

August 5th, 2016 by Stephanus van Vuuren

Decades ago, the best way to interact with the customer was face-to-face. Fast-forward to the noughties, and the World Wide Web replaced face-to-face with interface-driven interactions. These interfaces provided a simplified way for users to make inputs into complex machine computations to create the desired outputs. From there, the move to mobile ensued, which provided a smaller and lighter version of the Web. And now mobile has evolved into the app world of today.

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Dematerialisation of a bank towards digital transformation.

July 28th, 2016 by karoly kramli

Cloud services have turned service delivery on its head in a number of industries. Cloud computing services provide a largely untapped opportunity for new and traditional businesses to operate entirely on infrastructure that is owned and managed by a specialist service provider. 

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The Pokémon GO effect: What the global viral phenomenon can teach us about exponential business

July 25th, 2016 by Heidi Custers

There is no doubt that Pokémon GO has taken the world by storm. Some have said; even if you’re living under a rock, Pokémon trainers will lift that rock to check if any of the virtual pocket monsters are hiding there.

Image source: Xlesa on DeviantArt. License: Creative Commons (by)
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Press Release: Deloitte Digital Named 2016 Global Partner of the Year by MuleSoft

June 19th, 2016 by Deloitte Digital

Deloitte Digital recognised for innovation with Anypoint Platform, expands relationship with Member Connect to enhance relationships between patients and providers.

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2016 Budget Speech: Minister Gordhan must prioritise incentives to encourage innovation in SA

February 24th, 2016 by Valter Adao

We stand at the cusp of the next economic revolution, which is the digitalisation of many industries.  In order for South Africa to remain globally competitive it requires the political and economic openness to compete in a technology-driven future. It must re-assess its current strategies, policies and investments with regards to education, attraction of R&D, skills and foreign investment, protection of IP, encouraging and incentivising world-class innovation and entrepreneurship, and improving access to capital.

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