Customer experience - The new differentiator

June 21st, 2017 by Veronique Filip

With headlines dominated by downgrades and a challenging economic climate, differentiating your business from the competition is more important than ever.

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Surviving the digital disruption is about choice

October 21st, 2016 by Valter Adao

 The conflicts between metered-taxi and Uber drivers might appear to have nothing to do with you or your business. After all, you are an executive at a company that has sizeable market share. The barriers to entry into your industry are also quite high. To you, the so-called ‘Uber wars’ might be at worst an inconvenience, if you are regular user of Uber’s driver-on-demand service.

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Talk is cheap: Chatbots are the next customer engagement platform.

August 5th, 2016 by Stephanus van Vuuren

Decades ago, the best way to interact with the customer was face-to-face. Fast-forward to the noughties, and the World Wide Web replaced face-to-face with interface-driven interactions. These interfaces provided a simplified way for users to make inputs into complex machine computations to create the desired outputs. From there, the move to mobile ensued, which provided a smaller and lighter version of the Web. And now mobile has evolved into the app world of today.

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Canonical Data Models & Microservices: Clarifying the conflicting views

August 1st, 2016 by Tanya Du Preez

We have been drawn into countless discussions regarding the usefulness of a Canonical Data Model (CDM). This design pattern is fully supported by the application of the Standardised Service Contract design principle that advocates which service contracts be based on standardised data models. But the use of a CDM in the microservices space has become the centre of heated debates among CDM advocates and non-advocates alike.

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Design Thinking: How, why and why now?

June 13th, 2016 by Phil Barrett

The popularity of the term “Design Thinking” seems to be spiking at the moment. So I did a talk about it recently at Cape Town’s Western Cape Funding Fair.

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Grocery retailing: The digital onslaught

June 6th, 2016 by Tim Bishop

Grocery and other retailers in South Africa are still dramatically underestimating the impact that the onslaught of digital is having on the industry. The in-store expectations of consumers are evolving faster than retailers are delivering on those expectations - a gap referred to as the 'digital divide' - and unless retailers step up to the plate and capitalise on evolving consumer behaviour, they will struggle to stay relevant in today's marketplace, said Tim Bishop of Deloitte Digital Africa.

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Google Ventures Design Sprint

September 28th, 2015 by David du Plessis

We ran our first Google Ventures design sprint recently where we attempt to answer business questions through design, prototyping, and testing concepts with customers.

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Uber yourself before you get Kodaked

September 27th, 2015 by Valter Adao

“Uber yourself before you get Kodaked”. This expresses the constant need to challenge the paradigm that businesses and industries find themselves in. It’s simple, yet profound and very descriptive of the competition well established corporates and industries are facing. Size and tenure can no longer be viewed as an advantage; perhaps they could be a distraction or a false sense of security.

        

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(E)commerce: 5 ways the future of consumer retail is already here

September 23rd, 2015 by Tim Bishop

The next generation of shopping experiences is not an abstract idea - it is here. Customers are ready. They’re increasingly tech-savvy, they’re demanding personalised experiences and the world at their fingertips. Retailers still thinking that (E)commerce is separate from physical business are getting left behind. There is no longer a separate channel, ‘bricks-and-mortar’ versus (E)commerce divide when customers are online all of the time.

                           

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Smart innovation for non-smart phones

August 26th, 2015 by Tim Bishop

A large portion of the South Africa's user market is being left unprovided for when it comes to mobile innovation. This opens up a huge opportunity for those that look at human innovation rather than just high-end smart technology.

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#TheFutureByDesign: Forwardly mobile

July 28th, 2015 by Tim Bishop

a #TheFutureByDesign feature by Tim Bishop. We love our mobiles. More and more, these devices — phones, phablets, tablets — are becoming central to our workaday lives.

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Why Agencies are out and digital business transformers are in

June 11th, 2015 by Tim Bishop

Digital disruption is nothing new. City centres everywhere are littered with the ghosts of businesses that have been rendered extinct thanks the rise of technology: an old travel centre that’s now a yoga studio, a movie rental store that now houses a clothing boutique, and of course the way we all now order a taxi. And the internet has famously gutted the news business, with publications dying all over the world.

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Completing the Formula for Digital Disruption

March 27th, 2015 by Deloitte Digital

The technology industry has continually generated discussion points over the past few decades and continues to do so to the present day.  Consumerisation of IT has brought many technologies from the home to the boardroom, not the least of which have been smartphones and tablets. Not far behind were the cloud based social networks and before we could blink BYOD was the de-facto standard. Now we live and trade in the era of “all-things-digital”. The ultimate threat and opportunity has become the ever present “digital disruption”. Of course, like most things technology – “digital” remains open to interpretation and application fit for purpose. The most commonly used term, in conversations around digital, is “SMAC” – Social, Mobile, Analytics (generally meaning Big Data) and Cloud.

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Deloitte Digital named the 2014 Adobe Digital Marketing partner of the Year

December 18th, 2014 by Tim Bishop

Deloitte Digital has been named 2014 Adobe Digital Marketing Partner of the Year. The award recognizes Deloitte Digital for outstanding global commitment to delivering innovative solutions utilizing Adobe Marketing Cloud that drive impactful digital transformation for joint clients across areas such as mobile, content management, customer experience, data-driven marketing and cross-channel campaigns. The award was presented today at Adobe's worldwide global sales conference in Las Vegas, Nevada.
 

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Press Release: Deloitte Digital Buys Flow Interactive as Part of its Pan African Digital Expansion

November 14th, 2014 by Deloitte Digital

Deloitte Digital (Africa) has acquired Flow Interactive as it continues to build a fully integrated digital consultancy and agency providing customer-centric digital engagement solutions to its rapidly growing list of clients across Africa. 

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Raising the bar on customer engagement in financial services

August 8th, 2014 by David Graham

The business imperative behind mobile offerings

While many financial services companies have been relatively quick to jump on the mobile bandwagon, the industry still has a long way to go in capturing the full potential of this rapidly evolving technology.

 

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Like a sunrise

August 1st, 2014 by Melissa Corso

Transitions can really help open up different features and functionality of the site without having the user click down further into the site. As mobile devices are touch and gesture based, a flip a swipe horizontally and vertically can help a user exploration a site or application in uncoventual ways. But be cautioned, users can sometimes get a little “transition sea sick” if there is too much touching, flipping, swiping, fading, popping etc. Remember mobile transitions are not supposed to look like a bad PowerPoint presentation from the 90s, stick to one main interaction and use this as your primary transition throughout your site.

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Visual Thinking Demystified

August 1st, 2014 by Shane Currey

There is a common misconception that something shouldn’t be drawn until you understand it. On the contrary, sketches – however rudimentary or amateurish – help people better describe, discuss and understand issues. This is because visual thinking helps turn tacit assumptions into explicit information. For example, if you’re looking to improve an existing business model depicting it will unearth logical gaps and help facilitate discussion. Or if you’re designing a whole new business model visual thinking will allow you to discuss different options by adding, removing or moving pictures around.

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What you should be doing online to attract new business opportunities

June 30th, 2014 by David Graham

Getting business-to-business (B2B) online marketing right is an art and a science, a combination of multiple factors which involve people, processes and technology. The analogy we like to use is that of an orchestra. The B2B online marketer is the conductor and the people, content, processes and technology required is the orchestra.

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Deloitte Digital meshes iBeacon, Hue Light and vouchering technology for retail. The future is now.

June 25th, 2014 by Deloitte Digital SA

Deloitte Digital has created a number of retail based installations using micro proximity, shoppers can be tracked, greeted and their shopping experience enhanced through this latest technology lying embedded in the latest versions of iOs and Android. Without having to have any app running, iBeacon is able to wake the phone up and automatically  launch the appropriate app to deliver value added content. In this installation demonstrated at TMT Predictions in South Africa this year, Deloitte Digital highlighted the ability to micro locate products, instantly showing the user product details, reviews and voucher delivery integrated into passbook.

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A Sensor-Enabled World (interactive)

May 13th, 2014 by Deloitte Digital SA

The world is quickly becoming a series of 0's and 1's. Billions of sensor-enabled devices are transforming inputs into digital outputs that can be used to improve decision-making and deliver new services.

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Deloitte Digital’s Bill Briggs at SXSW

April 17th, 2014 by Deloitte Digital SA

Bill Briggs, Chief Technology Officer for Deloitte Consulting LLP, and global lead of Deloitte Digital, gives his perspective on tech trends at SXSW.

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Keeping Up with Digital Consumption

April 17th, 2014 by Deloitte Digital SA

U.S. consumers are changing quickly. Blink and you might miss something. Watch the video to learn more about consumer preferences

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Searching for the wearable technology killer app - Written by Tim Bishop

March 25th, 2014 by Tim Bishop

The past several months have seen wearable technology building increased market awareness. But while these are exciting times for the technology, the killer app still needs to be found that will make it useful and drive widespread consumer adoption.

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Smaller Tablets, Bigger Smartphones: Finding the Right Mix for Your Workforce

March 13th, 2014 by Deloitte Digital SA

As the options for tablets and smartphones multiply, CIOs need to understand the needs of various functional groups while also assessing the trade-offs between standardization and the greater diversity associated with a BYOD approach.

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Our Agile Disciplines

November 20th, 2013 by Deloitte Digital SA

Deloitte Digital's Martin Aspeli writes, that core disciplines evolve over time. At the time of writing, we have identified six:

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Deloitte Digital Tablet App on a roll

November 15th, 2013 by Deloitte Digital SA

The Deloitte Digital (Africa) ‘.comm Telco Data Visualizer’ tablet app, which won the MTN iOS Enterprise App of the Year 2013, scoped a silver award in the highly competitive Best Quality User Experience category at The 6th Annual AfricaCom Awards held last night in Cape Town.

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