Customer experience - The new differentiator

June 21st, 2017 by Veronique Filip

With headlines dominated by downgrades and a challenging economic climate, differentiating your business from the competition is more important than ever.

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Technology now offers better ways to monitor workplace behaviour.

November 23rd, 2016 by Joanne Doyle-Went

Imagine the transformation a business could undergo with empirical data technology that highlights the aspects of the work environment and monitors workplace behaviour? 

 

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Surviving the digital disruption is about choice

October 21st, 2016 by Valter Adao

 The conflicts between metered-taxi and Uber drivers might appear to have nothing to do with you or your business. After all, you are an executive at a company that has sizeable market share. The barriers to entry into your industry are also quite high. To you, the so-called ‘Uber wars’ might be at worst an inconvenience, if you are regular user of Uber’s driver-on-demand service.

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How to develop a socially just and inclusive economy in Africa

September 6th, 2016 by Deloitte Digital SA

In 2013, Roger Martin was placed third on the Thinkers50 list, a biannual ranking of the most influential global business thinkers. Recently in his books Getting Beyond Better, he looks at social entrepreneurship and what drives transformation in society.

 

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Time to switch your employee engagement to high performance mode

August 12th, 2016 by Joanne Doyle-Went

Most South African organisations are not very happy with the level of engagement that they have with their own employees. In fact, the evidence of poor engagement, or disengagement, is everywhere. The trouble is with knowing what to do, and how to equip workers to perform at their very peak levels.

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Talk is cheap: Chatbots are the next customer engagement platform.

August 5th, 2016 by Stephanus van Vuuren

Decades ago, the best way to interact with the customer was face-to-face. Fast-forward to the noughties, and the World Wide Web replaced face-to-face with interface-driven interactions. These interfaces provided a simplified way for users to make inputs into complex machine computations to create the desired outputs. From there, the move to mobile ensued, which provided a smaller and lighter version of the Web. And now mobile has evolved into the app world of today.

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Digital HR can curb the technology curse

August 4th, 2016 by Deloitte Digital

The digital revolution has finally hit HR, yet too few organisations are ready for it. That’s according to the 2016 Human Capital Trends report, published by Deloitte.

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Canonical Data Models & Microservices: Clarifying the conflicting views

August 1st, 2016 by Tanya Du Preez

We have been drawn into countless discussions regarding the usefulness of a Canonical Data Model (CDM). This design pattern is fully supported by the application of the Standardised Service Contract design principle that advocates which service contracts be based on standardised data models. But the use of a CDM in the microservices space has become the centre of heated debates among CDM advocates and non-advocates alike.

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Burnout and Stress: the most significant inhibitor for optimal business performance

August 1st, 2016 by Joanne Doyle-Went

The organisations that are poised for success in the future are those that are implementing a strategy to use smart, mobile, analytics and cloud (SMAC) technologies to help their employees manage workplace stress and anxiety.

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Dematerialisation of a bank towards digital transformation.

July 28th, 2016 by karoly kramli

Cloud services have turned service delivery on its head in a number of industries. Cloud computing services provide a largely untapped opportunity for new and traditional businesses to operate entirely on infrastructure that is owned and managed by a specialist service provider. 

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The Pokémon GO effect: What the global viral phenomenon can teach us about exponential business

July 25th, 2016 by Heidi Custers

There is no doubt that Pokémon GO has taken the world by storm. Some have said; even if you’re living under a rock, Pokémon trainers will lift that rock to check if any of the virtual pocket monsters are hiding there.

Image source: Xlesa on DeviantArt. License: Creative Commons (by)
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Design Thinking: How, why and why now?

June 13th, 2016 by Phil Barrett

The popularity of the term “Design Thinking” seems to be spiking at the moment. So I did a talk about it recently at Cape Town’s Western Cape Funding Fair.

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How the mining CIO can be a human resources innovator

February 18th, 2016 by Joanne Doyle-Went

The rise of digitised business processes is putting pressure on the definition and role of the chief information officer (CIO). Whereas in the past this executive’s role was clearly demarcated, the rise of data-based customer engagement is creating new roles for the chief marketing officer (CMO), and even new positions such as chief digital officer (CDO). The bunfight over the convergence of these roles is likely to continue for years to come, but transforming and digitising the operations of an organisation will remain the responsibility of the CIO for the foreseeable future. Organisational innovation in the age of digital everything still comes from them, and that includes bringing their employee engagement up to the very latest and best standards.

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Press Release: Deloitte Digital named global leader in digital business transformation

February 9th, 2016 by Deloitte Digital SA

JOHANNESBURG, 04 February 2016 - Forrester Research has named Deloitte Digital a global leader among Business Transformation Consultancies. Deloitte Digital is a Deloitte member firm focused on digital practices

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Press Release: Deloitte Digital Acquires Jinja Interactive.

January 26th, 2016 by Deloitte Digital SA

Deloitte Digital (Africa) has acquired a fintech services business, Jinja Interactive as part of its strategy to build a fully-integrated digital transformation business, providing digital innovation and customer-centric engagement solutions to its rapidly growing list of clients across Africa.

 

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Uber yourself before you get Kodaked

September 27th, 2015 by Valter Adao

“Uber yourself before you get Kodaked”. This expresses the constant need to challenge the paradigm that businesses and industries find themselves in. It’s simple, yet profound and very descriptive of the competition well established corporates and industries are facing. Size and tenure can no longer be viewed as an advantage; perhaps they could be a distraction or a false sense of security.

        

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Inside Deloitte’s $1.5 billion ad agency

August 18th, 2015 by DIGIDAY

A few years ago, a chief marketing officer at a big brand showed Mike Brinker a diagram that depicted all the different marketing partners he worked with. There were creative people, supply-chain and logistics people, a consulting company (or two). In all, there were 75 different spokes and wheels. “It was crazy,” said Brinker.

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Why measuring innovation like everything else is a bad idea

July 14th, 2015 by Phil Barrett

The economist Joseph Schumpeter is widely credited with coming up with the term ‘creative destruction’. He specialised in studying how companies are formed and go bankrupt, and concluded that “economic progress, in capitalist society, means turmoil”. He passed away in 1950, but his insight seems more relevant than ever today. Digital innovation is completely upending how we do business, and will continue to do so at ever-increasing rates.

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Leadership announcement - Valter Adão is the new Leader of Deloitte Digital Africa

June 26th, 2015 by Deloitte Digital SA

Johannesburg, 23 June 2015 – Moving to strengthen its position as the leading digital transformation business, Deloitte Digital Africa has appointed Valter Adão as its new leader. Deloitte Digital has set itself apart by having the capability to engage with clients across strategic and innovative thinking, emerging and exponential technologies and creative design. It also plays a critical role to help organisations remain relevant and prosperous in an economy being redefined by the exponentials of smart technology, robotics, near artificial intelligence and 3-D printing.

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Why Agencies are out and digital business transformers are in

June 11th, 2015 by Tim Bishop

Digital disruption is nothing new. City centres everywhere are littered with the ghosts of businesses that have been rendered extinct thanks the rise of technology: an old travel centre that’s now a yoga studio, a movie rental store that now houses a clothing boutique, and of course the way we all now order a taxi. And the internet has famously gutted the news business, with publications dying all over the world.

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Deloitte Digital named the 2014 Adobe Digital Marketing partner of the Year

December 18th, 2014 by Tim Bishop

Deloitte Digital has been named 2014 Adobe Digital Marketing Partner of the Year. The award recognizes Deloitte Digital for outstanding global commitment to delivering innovative solutions utilizing Adobe Marketing Cloud that drive impactful digital transformation for joint clients across areas such as mobile, content management, customer experience, data-driven marketing and cross-channel campaigns. The award was presented today at Adobe's worldwide global sales conference in Las Vegas, Nevada.
 

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Press Release: Deloitte Digital Buys Flow Interactive as Part of its Pan African Digital Expansion

November 14th, 2014 by Deloitte Digital

Deloitte Digital (Africa) has acquired Flow Interactive as it continues to build a fully integrated digital consultancy and agency providing customer-centric digital engagement solutions to its rapidly growing list of clients across Africa. 

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How to earn trust to initiate offline engagement using B2B online marketing

July 24th, 2014 by David Graham

In my article titled What you should be doing online to attract new business opportunities, one of the points I raise relates to building trust with prospective clients. People ask for advice or make purchasing decisions from trusted advisors, and trust has to be earned and takes time to develop. Once trust is lost, it is exceedingly difficult to regain, if at all.

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What you should be doing online to attract new business opportunities

June 30th, 2014 by David Graham

Getting business-to-business (B2B) online marketing right is an art and a science, a combination of multiple factors which involve people, processes and technology. The analogy we like to use is that of an orchestra. The B2B online marketer is the conductor and the people, content, processes and technology required is the orchestra.

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Smaller Tablets, Bigger Smartphones: Finding the Right Mix for Your Workforce

March 13th, 2014 by Deloitte Digital SA

As the options for tablets and smartphones multiply, CIOs need to understand the needs of various functional groups while also assessing the trade-offs between standardization and the greater diversity associated with a BYOD approach.

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Deloitte Digital aims to be continent’s powerhouse

May 15th, 2013 by Deloitte Digital SA

With a business strategy built on recruiting only the best and most talented digital professionals in the country, Deloitte Digital is expressing its intention of establishing the brand as the most formidable digital consultancy in Africa. The firm's growth continues with the recruitment of three of South Africa's leading digital mobility specialists to complement the existing team of digital, technology and business professionals.

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