Surviving the digital disruption is about choice

October 21st, 2016 by Valter Adao

 The conflicts between metered-taxi and Uber drivers might appear to have nothing to do with you or your business. After all, you are an executive at a company that has sizeable market share. The barriers to entry into your industry are also quite high. To you, the so-called ‘Uber wars’ might be at worst an inconvenience, if you are regular user of Uber’s driver-on-demand service.

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How to develop a socially just and inclusive economy in Africa

September 6th, 2016 by Deloitte Digital SA

In 2013, Roger Martin was placed third on the Thinkers50 list, a biannual ranking of the most influential global business thinkers. Recently in his books Getting Beyond Better, he looks at social entrepreneurship and what drives transformation in society.

 

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Top talent need not come with a university degree. Is your organisation adapting?

August 16th, 2016 by Shyam Ranchod

How is a university supposed to teach students to do jobs that don’t exist yet? They can’t, in their present form. As a result, there is a growing disparity between the subjects taught at university and the competencies and skills that employers are looking for.

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Time to switch your employee engagement to high performance mode

August 12th, 2016 by Joanne Doyle-Went

Most South African organisations are not very happy with the level of engagement that they have with their own employees. In fact, the evidence of poor engagement, or disengagement, is everywhere. The trouble is with knowing what to do, and how to equip workers to perform at their very peak levels.

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Talk is cheap: Chatbots are the next customer engagement platform.

August 5th, 2016 by Stephanus van Vuuren

Decades ago, the best way to interact with the customer was face-to-face. Fast-forward to the noughties, and the World Wide Web replaced face-to-face with interface-driven interactions. These interfaces provided a simplified way for users to make inputs into complex machine computations to create the desired outputs. From there, the move to mobile ensued, which provided a smaller and lighter version of the Web. And now mobile has evolved into the app world of today.

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