Staff KPIs need to match CX goals

July 10th, 2017 by Veronique Filip

Customer experience (CX) is fast becoming the primary point of brand differentiation, replacing the established norms of product and price.
However, realising that fact – as many business leaders now do – is one thing; acting on it is another thing altogether.

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Customer experience - The new differentiator

June 21st, 2017 by Veronique Filip

With headlines dominated by downgrades and a challenging economic climate, differentiating your business from the competition is more important than ever.

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Deloitte launches initiative with SAP to accelerate next-generation digital offerings

June 12th, 2017 by Deloitte Digital SA

Collaborative relationship intends to deliver leading-edge solutions for finance, the supply chain, and beyond.

Johannesburg, 29 May 2017 — To help clients rapidly develop capabilities for addressing some of tomorrow’s most complex challenges, Deloitte has teamed with SAP to build a new suite of services for enabling digital transformation.

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Deloitte Digital’s new offering will seek to assist banks by providing tailored banking capabilities

June 5th, 2017 by James McLaren

Deloitte’s new service offering enhances digital banking experience for bank customers with improved implementation speed, financial savings and customer service.

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Deloitte Digital launches new digital banking offering

May 25th, 2017 by Deloitte Digital SA

Deloitte has revealed the launch of Digital Bank, a new service offering for banks to accelerate their digital transformation. Based on the Salesforce Intelligent Customer Success Platform and utilising the Salesforce Financial Services Cloud, Digital Bank, according to the firm, helps banks create exceptional experiences by providing tailored banking capabilities with accelerated implementation and realisation of value.

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